Shipping & Returns
Customer Care
I love and value your loyalty! Please feel free to reach out with any questions or concerns you may have regarding the brand, products and orders at info@osmantum.com
Ordering
Checkout
When you are ready to place your order, simply add your items to your shopping bag and follow these steps:
Step 1: Shipping. Enter your shipping address. Please make sure to include unit numbers or company names for large buildings. Complete all fields noted with an asterisk. Select a shipping method and continue.
Step 2: Billing. If your billing address is different from your shipping address, enter your billing information as it appears on your credit card statement. Enter your payment method and continue.
Step 3: Place Order. Please review your information before submitting your order. After submitting your order, you will come to a order confirmation page. You will be assigned an order reference number on this page. We recommend printing this page for your records.
Order and Shipment Confirmation: You will receive an order confirmation email soon after placing your order which will include your order number and order details.
Changing & canceling orders
Please contact me immediately after placing your orders (within 24 hours) to make any changes. I will do my best to assist you.
Payment
I currently accept Visa/Mastercard/American Express and Paypal
Shipping Information
Domestic shipping (Switzerland)
Domestic shipments are provided by Swiss Post Priority (1-2 working days) or Swiss Post Economy (2-3 working days).
As soon as the shipment is released I will send you a notification by e-mail.
Shipping costs varies depending on shipping options:
Swiss Post Economy: at rate 7 CHF
Swiss Post Priority: at rate 9 CHF
International shipping
International shipments within EU countries are provided by Swiss Post Priority (2-4 working days) or Swiss Post Economy (6-12 working days), delivery time depends on the destination.
As soon as the shipment is released I will send you a notification by e-mail.
Shipping costs varies depending on shipping options:
Swiss Post Economy: starts with 9 CHF
Swiss Post Priority: starts with 13 CHF
Please keep in mind that you will be charged with customs and import tax/duty fees that are based on the full purchase price, including freight. These are charges I cannot prevent.
Returns
The return period is 14 days from the delivery date of the package to receive a full refund. To request a return please email me at info@osmantum.com, including items you would like to return, the order number and your contact information. To ensure a full refund, items and packaging must be returned in new and unusued condition. Restrictions may apply to promotional offers and discounts.
Osmantum does not provide pre-paid shipping labels for returns. You may return any order through the carrier of your choice. I recommend using a trackable/insured shipping method to guarantee successful delivery of your return.
Need help? If you couldn’t find an answer to your question above please contact me. info@osmantum.com